M,2018

01jun9:00 am11:30 amEvent OverDelivering Omni-channel Customer Experiences for Insurance - JohannesburgGain clear insights into your customers Cost: Free of charge

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Event Details

Karabina invites you to a Rooftop session on Delivering Omni-channel Customer Experiences for Insurance.

During this session we will go through the actual challenges that insurance companies have within the age of digital transformation and offer you a way in which you can handle an omni-channel approach within the insurance business world.

What will you learn?

We will demonstrate how you can get clear insights into your customer or intermediate parties. Those insights will be delivered on quantity level such as portfolio evolution, premium – claims ratio, retention ratios, business line weight, renewal overview, as well as on quality level items such as product knowledge, training needs, marketing effort, brokerage loyalty, customer data segmentation etc. Combine all this with a very user-friendly interface and you will get the ideal customer experience. This is made possible through Karabina’s Insurance Accelerator.

Agenda
09:00 Welcome & Registration
09:30 Introduction
09:40 Keynote: Delivering Omni-channel Customer Experiences for Insurance
Handling an omni-channel approach within the insurance business world for the challenges in the age of digital transformation.
10:00 Making it all work
Karabina Insurance Accelerator, Sales Journey Assistant, Single View Builder – Demo Use Case and Q&A
11:15 Close, drinks and refreshments

Who should attend?
This session is relevant for those who are responsible for Customer Experience, Sales, Marketing and Retention, and the CRM of Insurance companies.

Time

(Friday) 9:00 am - 11:30 am

Location

Johannesburg

Karabina Building, 2nd Floor, Design Quarter Business District, Leslie Avenue East, Fourways, 2191

Cost

Free of charge

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